Frequently Asked Questions

You have several options.

You can make your payment with a credit card (Visa, Master Card, and Maestro), PayPal, Bizum, Shop Pay, Apple Pay or Google Pay.

You can also pay in installments for your purchase by selecting Scalapay as your payment method on our website.

No, we do not accept international credit cards. You can view all payment methods at checkout when choosing how you want to pay.

Sascha Fitness Spain will deliver orders throughout Spain, with the exception of Ceuta and Melilla (including the Balearic and Canary Islands), and also to a large part of Europe. You can consult our shipping page for destinations, services, and rates.

Delivery will be made to the indicated address and may vary according to the policies of the corresponding transport company. Please note that there are areas where parcel services do not have daily deliveries. Please check the policies directly with the agency. To find out the coverage offered by each of them, contact the corresponding agency directly.

Sascha Fitness Spain is not responsible for lost or misplaced packages in deliveries to the following locations: Cargo Agents, Hotels, Third-Party Recipients.

After your purchase, you will receive an email with your tracking number. If you click on it, it will take you to the shipping page. Additionally, you can track your order at this link.

Here you can find our full exchange and returns policy.

If the order has not yet been shipped: If you wish to change the address or make any other type of change, you must cancel the order and place a new one.

If the order has already been shipped (in transit): It is the customer's responsibility to contact the transport company Seur and make the necessary changes (there may be an additional charge). Sascha Fitness Spain is not responsible for the change of address.

Once the order has been processed and shipped (in transit), it is the customer's responsibility to contact the shipping company and make the necessary changes. Sascha Fitness is not responsible for changes of address, so we suggest that before finalizing your purchase, you verify your complete delivery address to avoid problems with the package. Please ensure your address includes street, exterior number, interior number, apartment number, neighborhood, municipality, borough, zip code, if possible some references, and a contact phone number.

If the change is immediate upon receiving your order confirmation, please contact us via email at info@saschafitness.eu to ensure we change your address as quickly as possible.

Once the order leaves our warehouse, the invoice is automatically sent to the email address provided by the customer at checkout.

If you have not received it, you can request it by email: info@saschafitness.eu

To cancel the order, you must contact us as soon as possible at the email address info@saschafitness.eu and explain the reason for the cancellation, in order to prevent scams and protect customers. If the order has already been processed and has not been shipped, we will charge you 3% of the transaction.

Once the order has been processed and shipped (in transit), it is the customer's responsibility to contact the shipping company. You must send the returned package to the following address: Kareaga Ind. I Kalea, 32, 48270 Markina-Xemein, Bizkaia, Spain. Once received by us, we will refund your money and make the necessary changes (there may be an additional charge).

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you have received a damaged product, notify us immediately at asistencia@saschafitness.eu

Remember that to proceed with an investigation and receive a refund or exchange, you must send us photographs of the damaged product and a description of the problem. You have up to 3 days to report that you have received a damaged product.

FIT9 and Bliss are the only products that will not be available in Spain for the time being due to homologation issues. We continue to work to bring them as soon as possible, but unfortunately, we do not have an approximate date. We will publish more information when we have it.

We recommend consulting a doctor or healthcare professional about taking any of our supplements to assess your individual needs, address specific concerns, and determine whether it is necessary or safe to take specific supplements during pregnancy and breastfeeding.

This is completely normal and does not occur in all cases, but since our containers are perfectly sealed, this phenomenon occurs due to the changes in atmospheric pressure that the container undergoes.

When the container is transported from a geographically high region to a low one, it will tend to compress.

When the container is transported from a geographically low region to a high one, it will tend to inflate.

Due to pressure changes during shipping, containers are not filled to the top to create an air chamber and prevent deformation. Similarly, when filling containers with this air chamber, product waste is avoided.

In any case, you can be sure that you will not receive less product than stated on the container, as this air chamber is only used for the reasons described above.

You can send an email to partner@saschafitness.eu and our team will get in touch with all the information.